ES77 Privacy Policy — Your Data Is Completely Safe With Us

1. Introduction

Welcome to the ES77 Privacy Policy. This policy explains what information is collected when you use the ES77 platform, how that information is used, and what steps ES77 takes to keep your data secure.

ES77 is a trusted online gaming platform built for players in Bangladesh. We believe privacy is a fundamental right. That's why ES77's privacy policy is written in plain language — no legal jargon — so you can understand it easily.

This Privacy Policy is part of ES77's Terms and Conditions. Both documents should be read together. Read the Terms and Conditions page here.

2. Information We Collect

ES77 only collects information that is genuinely needed. We do not ask for unnecessary or irrelevant data. Below are the three types of information we collect:

Any information you voluntarily share via live chat or email — beyond what is listed above — may also be retained by us, solely for support purposes.

3. How Collected Information Is Used

ES77 uses your data only for specific purposes. We never use it for irrelevant advertising or any purpose you haven't consented to:

• Account Management: To support login, password reset, and account security.
• Payment Processing: To ensure deposit and withdrawal transactions are completed accurately.
• Identity Verification (KYC): To comply with legal obligations related to fraud prevention and anti-money laundering.
• Customer Support: To provide accurate responses to your complaints or queries.
• Service Improvement: For data analysis to improve the gaming experience.
• Responsible Gaming: To detect signs of excessive gaming and issue timely alerts.
• Legal Compliance: To comply with applicable laws and regulations in Bangladesh.
• Promotional Communications: Only to inform you about new bonuses or offers, with your consent.

4. Who We Share Your Information With

ES77 does not sell your data. However, limited information may be shared with trusted parties to operate our services:

• Payment Service Providers: With bKash, Nagad, Rocket, and banks — solely to process transactions.
• Game Providers: Minimum information required to run games — such as user ID.
• Identity Verification Services: With trusted verification services to complete the KYC process.
• Law Enforcement: With relevant authorities when required by legal order or obligation.

In all such cases, parties contracted with us are required to comply with ES77's privacy standards. They may not use your information for their own purposes.

5. Cookies & Tracking Technologies

ES77's website uses cookies. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functionality Cookies: To remember your preferences, such as language or theme settings.
• Analytics Cookies: To understand which pages users visit and how often — for statistical purposes.

You can manage or delete cookies at any time through your browser settings. Please note that disabling cookies may affect some features of the site.

6. Data Security Measures

ES77 uses industry-leading security technology to protect your data. Our security framework includes:

• 256-bit SSL Encryption: All data exchanged between your device and our servers is encrypted.
• Firewall Protection: A multi-layered firewall system that blocks unauthorised access.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Audits: Independent third-party security experts conduct regular audits of ES77's systems.
• Suspicious Activity Detection: Our AI-powered system instantly detects any suspicious login attempts or transactions.
• Restricted Access: Even within ES77, only staff members who need access to your data are permitted to view it.

7. Your Rights Regarding Your Information

If you have an account with ES77, you have certain important rights over your personal data:

To exercise any of these rights [email protected]- via email or live chat.

8. Protection of Children & Minors

ES77 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

9. International Data Transfers

ES77's servers may be located in various countries, which means your data may be transferred internationally. In all such cases, we ensure that:

• The recipient country or organisation must meet adequate data protection standards.
• Encryption is applied during data transfer.
• Third parties are bound by contract to comply with ES77's privacy standards.

This Privacy Policy applies regardless of where your data is stored.

10. Data Retention

ES77 does not hold your data longer than necessary. Our general policy is:

• Active Account: All necessary data is retained for as long as your account remains active.
• Closed Accounts: After account closure, transaction and KYC data is generally retained for up to 5 years due to legal obligations.
• Log Data: Security logs are generally retained for up to 1 year.
• Support Conversations: Retained for up to 3 years after an issue is resolved.

11. Privacy Policy Updates

ES77 may update this Privacy Policy from time to time. For significant changes:

• The "Last Updated" date at the top of the page will reflect any changes.
• Notifications may be sent to your registered email address.
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.

Please visit this page regularly to stay up to date with the latest Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact ES77 directly:

• Live Chat: Available on the platform 24/7.
• Email: [email protected]
• Response Time: Responses are typically provided within 24–48 hours.